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Roboforex Review

4.5
4.5/5
There is a high level of risk involved when trading leveraged products such as CFDs. 77.13% of retail investor accounts lose money when trading CFDs with this provider. You should not risk more than you can afford to lose, it is possible that you may lose the entire amount of your account balance. You should not trade or invest unless you fully understand the true extent of your exposure to the risk of loss. When trading or investing, you must always take into consideration the level of your experience. Copy-trading services imply additional risks to your investment due to nature of such products. If the risks involved seem unclear to you, please apply to an outside specialist for an independent advice. RoboForex Ltd and its affiliates do not target EU/EEA/UK clients. The marketing material on this website is not intended for UK residents. The advertisements of RoboForex Ltd are not intended for Malaysian residents. RoboForex Ltd and it affiliates don’t work on the territory of the USA, Canada, Japan, Australia, Bonaire, Brazil, Curaçao, East Timor, Indonesia, Iran, Liberia, Saipan, Russia, Sint Eustatius, Tahiti, Turkey, Guinea-Bissau, Micronesia, Northern Mariana Islands, Svalbard and Jan Mayen, South Sudan, and other restricted countries.
Highlights
  • Established History: Founded in 2009, RoboForex has over a decade of experience in the forex and CFD market.
  • Global Presence: RoboForex serves a diverse international client base with regulatory licenses from the FSC in Belize. The broker caters to a wide range of traders.
  • Regulatory Compliance: RoboForex is regulated by the FSC (Belize) and is an official participant of The Financial Commission, ensuring compliance with financial regulations and client fund security.
  • Trading Platform Variety: RoboForex offers MetaTrader 4 and 5 platforms, along with the proprietary R StocksTrader and R MobileTrader, catering to both novice and experienced traders.
  • Advanced Features: RoboForex provides features such as negative balance protection, free VPS hosting, and advanced trading tools.
  • Comprehensive Educational Resources: RoboForex supports traders with a range of educational materials, including quizzes, ebooks, and detailed market analysis.
About
  • History: Since its inception in 2009, RoboForex has grown significantly, focusing on providing a secure, reliable, and innovative trading environment. It has built a strong reputation for offering competitive trading conditions and extensive educational resources.
  • Domicile: The company is headquartered in Belize City, Belize.
  • Ownership: RoboForex is a private entity with multiple operating entities regulated across different regions.
  • Regulatory and Security Measures: RoboForex is regulated by the IFSC of Belize (license No. 000138/7) and is a category “A” member of The Financial Commission, with compensation protection up to €20,000 per case. The broker also has Civil Liability insurance coverage up to €2,500,000 and undergoes regular order execution audits by Verify My Trade.
Rating
4.5
4.5/5
There is a high level of risk involved when trading leveraged products such as CFDs. 77.13% of retail investor accounts lose money when trading CFDs with this provider. You should not risk more than you can afford to lose, it is possible that you may lose the entire amount of your account balance. You should not trade or invest unless you fully understand the true extent of your exposure to the risk of loss. When trading or investing, you must always take into consideration the level of your experience. Copy-trading services imply additional risks to your investment due to nature of such products. If the risks involved seem unclear to you, please apply to an outside specialist for an independent advice. RoboForex Ltd and its affiliates do not target EU/EEA/UK clients. The marketing material on this website is not intended for UK residents. The advertisements of RoboForex Ltd are not intended for Malaysian residents. RoboForex Ltd and it affiliates don’t work on the territory of the USA, Canada, Japan, Australia, Bonaire, Brazil, Curaçao, East Timor, Indonesia, Iran, Liberia, Saipan, Russia, Sint Eustatius, Tahiti, Turkey, Guinea-Bissau, Micronesia, Northern Mariana Islands, Svalbard and Jan Mayen, South Sudan, and other restricted countries.
Review By
Picture of Brendan Walsh

Brendan Walsh

Seasoned macro trader, managed billions from the Credit Crunch to COVID-19 and everything in between. Traded most assets you’ve heard of and a few you haven’t, and still alive to tell the tale. A student of history, markets, and psychology and a lover of risk and weirdness.

Overview

RoboForex, established in 2009, is a multi-asset broker offering a wide range of trading instruments including forex, commodities, indices, shares, and futures. The broker emphasizes client satisfaction through competitive trading conditions, robust research materials, and a variety of account types tailored to different trading needs.
Category Details
Tradeable Assets Forex, Indices, Commodities, Shares, Futures, ETF's
Min Deposit 10
Forex Majors Spread From 0.0 pips (Prime Account)
Regulators Financial Services Commission (FSC) of Belize
Trading Platforms MetaTrader 4, MetaTrader 5, R StocksTrader, R MobileTrader, R WebTrader
Funding Methods Bank transfer, Credit/Debit Card, E-wallets, Western Union, AstroPay
Currency Pairs 33 pairs including majors, minors, and exotics
Available Leverage Up to 1:2000
Broker Type ECN, No dealing desk, STP
Founded 2009
Country Belize
Free Demo Account Yes
Clients Accepted Global, with some exceptions due to regulatory restrictions, for example no US or Japanese clients accepted.
Pricing System Spread-based and commission-based
Inactivity Fee No

Introduction

If RoboForex Were an Animal: it would likely be an octopus. Like an octopus, RoboForex is versatile and capable of handling multiple complex tasks efficiently. The octopus is known for its intelligence and adaptability, capable of navigating challenging environments — qualities that reflect RoboForex’s ability to innovate and adapt to the diverse needs of the global trading community.

In this RoboForex review, we will cover key aspects of the broker including its regulations, founding year, investor protection measures, track record, and distinctive features. We will also explore its various trading platforms, account types, and the breadth of asset classes it offers to provide a transparent and comprehensive review of RoboForex.

Pros

RoboForex offers many advantages:

  • Competitive Fees and Spreads: Known for its transparent and competitive fee structure, RoboForex ensures traders can manage their costs effectively, which is especially beneficial for those looking to minimize trading expenses.
  • Diverse Trading Platforms: With support for MetaTrader 4 and MetaTrader 5, along with its proprietary R StocksTrader platform, RoboForex caters to a wide range of trading preferences and styles.
  • Wide Range of Trading Instruments: The platform boasts a diverse array of trading instruments, allowing traders to diversify their portfolios extensively. This includes access to forex, stocks, indices, commodities, and ETF’s
  • Low Entry Barrier: RoboForex maintains low minimum deposit requirements, making it accessible for traders of all financial capacities.
  • Robust Educational Resources: The broker provides comprehensive educational tools and resources, aiding traders in making informed trading decisions.
  • Innovative Copy Trading Options: RoboForex also offers advanced copy trading services, which allow traders to replicate the positions of experienced traders automatically, enhancing their trading strategies without extensive effort.

 

Cons

However, there are several drawbacks to consider:

  • Execution speeds: are not the focus may affect high-frequency trading strategies.
  • Geographic Limitations: RoboForex is not available in the US or Japan, limiting its accessibility for traders in these major markets.
  • Regulatory Concerns: While RoboForex is regulated by the IFSC of Belize, which is considered less stringent compared to top-tier regulatory bodies like the FCA or ASIC, they enhance client security through membership in The Financial Commission, offering protection up to €20,000 per case, and a Civil Liability insurance program covering up to €2,500,000 against various risks.

History of Roboforex.com

Founded in 2009, RoboForex has developed a strong reputation in the forex and CFD trading industry. Over the years, RoboForex has consistently innovated its offerings to meet the evolving needs of traders, ensuring robust client support and competitive trading conditions.

RoboForex has continuously upgraded its trading platforms to include cutting-edge features like automated trading, copy trading, and mobile trading capabilities. These platforms include popular choices like MetaTrader 4 and MetaTrader 5, as well as RoboForex’s proprietary R StocksTrader, which offers advanced analytical tools and integrated trading strategies.

The broker is regulated by the IFSC of Belize, which has allowed it to offer competitive trading conditions such as leverage up to 1:2000, spreads starting from 0 pips, and a wide range of trading instruments, including forex, stocks, indices, ETF’s, and commodities. This regulatory framework provides a balance between flexible trading conditions and the oversight necessary to ensure operational compliance and client security.

RoboForex has also focused heavily on accessibility and user education, offering a low entry barrier with minimum deposits starting at just $10 and providing a wealth of educational resources and trading tools to help both novice and experienced traders enhance their trading skills.

Where does Roboforex.com Operate

RoboForex, regulated by the Financial Services Commission (FSC) of Belize, operates internationally. This broad operational scope is guided by a strategic focus on adapting to diverse market needs and regulatory environments.

Geographical Reach and Limitations:

  • Exclusions: Importantly, RoboForex does not operate in the United States and Japan due to the stringent financial regulations and licensing requirements in these countries. The exclusion from these major markets is a significant aspect of its operational geography, focusing instead on markets with more flexible regulatory frameworks that align with its business model under the IFSC.

Regulatory Environment:

  • The broker’s regulation by the IFSC allows more flexible leverage options—up to 1:2000—and promotional bonuses that are often restricted in jurisdictions with tighter financial oversight. This regulatory flexibility is attractive in emerging markets and among traders looking for high-leverage opportunities.

Infrastructure and Accessibility:

  • RoboForex invests heavily in technological infrastructure to ensure robust and reliable trading services. This includes deploying servers in key locations around the world to minimize latency and maximize execution speed, which is critical for the effectiveness of trades, especially for day traders and those using automated trading systems.

The broker’s platforms are designed to be accessible on multiple devices, catering to the increasing demand for mobile trading solutions globally. This is particularly relevant in regions where mobile usage surpasses traditional desktop computing

Investment Offering

RoboForex provides a diverse range of investment opportunities:

  • Forex Trading: With over 33 currency pairs, RoboForex offers extensive forex trading options with competitive spreads.
  • Commodities: Trade CFDs on commodities like Gold, Silver, Crude Oil, and Brent Oil with favorable trading conditions.
  • Indices: Access major global indices such as the Germany 40, Dow Jones 30, Nasdaq 100, Japan 225, and S&P 500 with competitive spreads.
  • Shares: Over 53 stock CFDs from major global exchanges, including Apple, Tesla, General Electric, and more.
  • Futures CFDs: Diversify your portfolio with futures CFDs, including Dow Futures Mini, Nasdaq 100 E-Mini, and SP 500 E-Mini.

Trading Platforms

RoboForex offers a range of trading platforms designed to cater to the diverse needs of its clients:

  • MetaTrader 4 (MT4): Known for its user-friendly interface, extensive technical analysis tools, and automated trading capabilities.
  • MetaTrader 5 (MT5): Offers advanced features such as an economic calendar, additional order types, and enhanced charting tools.
  • R StocksTrader: Provides a seamless trading experience with real-time market data, advanced charting, and easy trade execution.
  • R MobileTrader: A mobile trading app for on-the-go trading, featuring real-time data and advanced charting.

Additional Tools:

  • Economic Calendar: Stay informed about important economic events and their potential market impact.
  • Market News: Real-time news feeds and updates from leading financial news sources.
  • Technical Signals: Comprehensive technical analysis insights to help inform trading decisions.
  • VPS Hosting: Free VPS hosting for eligible traders, ensuring low latency and uninterrupted trading.

Roboforex.com Account Types

RoboForex offers several account types tailored to meet the diverse needs and experience levels of its clients. The main account types include Prime, ECN, R StocksTrader, ProCent, and Pro accounts. Demo and swap-free Islamic accounts are also available.

RoboForex Account Types and their Benefits:

Account Type Spread Com Account Currency Platforms Max. Leverage Min. Deposit Execution Type Stop Out Swap-free Accounts  

 

Prime Raw from 0.0 pips $1 EUR, USD, Gold MetaTrader 4&5, R StocksTrader 1:300 $10 Market 100% No
ECN Raw from 0.0 pips $2 EUR, USD, Gold MetaTrader 4&5, R StocksTrader 1:500 $10 Market 50% No
R StocksTrader Raw from 0.0 pips $1.5 USD, EUR R StocksTrader 1:500 $100 Not Specified 20% Yes
ProCent Floating from 1.3 pips $0 EUR, USD, Gold MetaTrader 4&5, R StocksTrader 1:2000 $10 Market 30% Yes
Pro Floating from 1.3 pips $0 EUR, USD, Gold MetaTrader 4&5, R StocksTrader 1:2000 $10 Market 40% Yes

*Commission for FX Majors, single-turn

Accepted Countries

RoboForex accepts clients from many countries worldwide, but there are restrictions due to regulatory constraints. Notably, RoboForex does not accept clients from the USA, Canada, Sudan, Syria, North Korea, Iran, and a few other regions.

Copy Trading Features

RoboForex’s CopyFX platform is a prominent feature that stands out for its integration of social trading elements, which are somewhat akin to social networks for traders. This platform allows both beginners and experienced traders to engage in copy trading, where users can automatically replicate the trades of seasoned traders. Here’s a detailed overview of the CopyFX system:

Key Features of CopyFX:

  • Flexibility in Roles: Users on CopyFX can choose to participate either as Investors or Traders. Investors can automatically copy trades from selected traders, whereas Traders can earn additional income through commissions received from the investors who copy their trades​ (CopyFX)​.
  • Commission Structures: There are a variety of commission models available. Traders can earn a percentage of the profits they generate for their followers (“Performance Fee”) or a commission for each profitable trade copied (“Volume Fee”). There’s also an option for traders to participate without receiving any commission, which might attract more followers due to the cost advantage​ (CopyFX)​​ (R Blog – RoboForex)​.
  • Integration with Trading Platforms: CopyFX is seamlessly integrated with MetaTrader 4 and MetaTrader 5, and also the R StocksTrader platforms, enhancing its usability across different trading environments​ (R Blog – RoboForex)​.

Investment Process:

  • Starting Investments: Investors can start with a minimal investment, which makes this platform accessible for those who are new to trading or wish to start with smaller amounts. The process involves registering, choosing a trader from the rating list, and then starting to copy the trades​ (RoboForex)​​ (CopyFX)​.
  • Control and Management: Investors have complete control over their investment choices and can monitor and adjust their investment allocations at any time. This multifunctional control ensures that investors can manage their risks and adapt their strategies based on performance and changing market conditions​ (RoboForex)​.

Security and Accessibility:

  • Security of Funds: Investments through CopyFX are secure, with robust measures in place to protect client funds​ (RoboForex)​.
  • Ease of Access: The platform is designed to be user-friendly, with a straightforward process for both setting up an account and starting to invest or trade. It also provides detailed statistical data to help both traders and investors make informed decisions based on past performance and strategy effectiveness​ (CopyFX)​​ (CopyFX)​.

RoboForex’s CopyFX system provides a unique blend of social and copy trading that enables users to leverage the expertise of others within a structured and secure trading environment. This approach not only simplifies the trading process for newcomers but also enhances the capabilities of experienced traders to maximize their profitability through a community-driven platform.

Deposit & Withdrawals

RoboForex aims to provide a seamless and efficient experience for funding and withdrawing from trading accounts. The company offers a variety of convenient payment methods with fast processing times.

Deposit Methods:

Payment Method Currency Fee Processing Time Limitations
Credit/Debit Card Not Specified $0 Up to 1 day From 10 USD
Bank Transfer (SEPA) EUR $0 Up to 3 days 500 – 100,000 EUR
Local Bank Transfer Not Specified $0 Up to 1 day Up to 15,000 USD
AstroPay Not Specified $0 Up to 1 day 10 – 10,000 USD
Skrill Not Specified $0 Up to 1 day 10 – 25,000 USD
Neteller Not Specified $0 Up to 1 day Up to 50,000 USD
Perfect Money Not Specified 0.5% Up to 1 day 5 – 25,000 USD
STICPAY Not Specified $0 Up to 1 day 10 – 49,999 USD
QR & Vouchers USD $0 Up to 1 day 10 – 500 USD
Western Union USD $0 Up to 1 day 10 – 500 USD

Withdrawal Methods:

Payment Method Currency Fee Processing Time Limitations
Credit/Debit Card Not Specified Up to 2.6% + 1.3$ Up to 10 days 10 – 10,000 USD
Bank Transfer (SEPA) EUR 1.5% Up to 3 days 500 – 49,990 EUR
Local Bank Transfer Not Specified Up to 4% Up to 1 day Up to 20,000 USD
AstroPay Not Specified 0.5% Up to 1 day 10 – 10,000 USD
Skrill Not Specified 1% Up to 1 day 1 – 100,000 USD
Neteller Not Specified 1.9% Up to 1 day 5 – 100,000 USD
Perfect Money Not Specified 0.5% Up to 1 day From 0.1 USD
STICPAY Not Specified 2.5% + 0.3$ Up to 1 day 10 – 49,999 USD

Additional Considerations:

  • Minimum Deposit/Withdrawal Amounts: These may vary depending on the chosen payment method and account type.
  • Processing Times: While RoboForex strives for instant processing, certain methods or situations may require additional processing time.
  • Verification: Clients may need to complete a verification process before depositing or withdrawing funds to ensure security and compliance.

Roboforex.com Spread and Commissions

RoboForex’s competitive pricing structure is one of its standout features, tailored to cater to a variety of trading styles and preferences. The broker’s commitment to transparency in its fee schedules ensures that traders can manage their trading costs effectively. Here’s an overview of the spreads and commissions across different RoboForex account types:

Spreads:

  • Variable Spreads: RoboForex offers variable spreads that can start from as low as 0 pips on major currency pairs, particularly in ECN and Prime accounts. This is advantageous for scalpers and high-volume traders who benefit from tight spreads during most market conditions.
  • Forex Spreads: For forex trading, spreads are highly competitive, especially on popular pairs like EUR/USD, where the broker can offer near-zero spreads on its ECN accounts​ ​.
  • Commodities and Indices: Spreads on commodities and indices are also competitive, with some starting at 0 pips depending on the account type and market conditions​​.

Commissions:

  • ECN Accounts: The ECN-Pro account, for instance, charges a commission of $20 per million traded, which is typical for direct market access trading where spreads are near zero.
  • Prime Account: This account type offers even lower commission rates, typically around $15 per million traded, reflecting its suitability for high-volume, professional traders​ .
  • Pro Accounts: Pro-Standard and Pro-Cent accounts do not generally carry any commission charges, making them attractive options for traders who prefer trading on cost-effective terms​​.

Additional Fees:

  • Overnight Funding: Known as swap fees, these are charged on positions held open overnight. The rates vary based on the instrument and market conditions.
  • Currency Conversion Fees: For trades involving currency pairs not in the account’s base currency, a currency conversion fee may apply, which varies by currency pair​​.

Leverage Costs:

High leverage of up to 1:2000 is available, which can significantly increase both the potential profit and the risk of trading. It’s crucial for traders to understand how leverage can impact the cost of trading and potentially result in higher margin requirements during volatile market conditions.

Roboforex.com Fee’s and Costs

Non-Trading Fees:

  • Deposit and Withdrawal Fees: Deposits at RoboForex are free of charge, enhancing the appeal for traders to fund their accounts without incurring extra costs. Withdrawals generally do not carry a fee except on specific withdrawal methods or outside of the promotional periods. RoboForex offers a “Free Funds Withdrawal” program where traders can withdraw without any commissions twice a month on designated days.
  • Currency Conversion Fees: If trading in a currency different from the account’s base currency, RoboForex may apply a currency conversion fee, dependent on the prevailing exchange rates and market conditions at the time of the transaction.

Additional Services:

  • VPS Hosting: RoboForex provides a Virtual Private Server (VPS) hosting service free of charge under certain conditions. To qualify for the free VPS, traders must maintain an equity of over $300 and trade at least 3 standard lots per month. This service is ideal for traders using automated trading systems, ensuring their strategies run uninterrupted on a secure and fast server.

Waiver Conditions and Offers:

  • Active Trading Benefits: Besides the free VPS, active traders can benefit from RoboForex’s cashback rebates and other loyalty programs designed to reduce overall trading costs and reward frequent trading activity.

Unique Features

Unique Features

RoboForex distinguishes itself in the crowded online brokerage market with several unique features that cater to various trading needs and styles. These innovative offerings enhance the trading experience, providing additional value to RoboForex clients. Here’s an overview of some standout features:

Copy Trading:

  • RoboForex CopyFX Platform: RoboForex’s CopyFX platform is a robust tool designed for traders who prefer to copy the trades of experienced professionals. This feature is particularly beneficial for novice traders or those who do not have the time to trade actively but still want to participate in the financial markets. The platform allows users to select from a range of successful traders and automatically replicate their trading actions in real-time.

Free VPS Hosting:

  • 24/7 Operation Capability: RoboForex offers free VPS hosting to clients who meet certain trading activity requirements, such as maintaining a minimum account balance and monthly trading volume. This service is crucial for traders using automated trading strategies, as it ensures that their trading robots and signal subscriptions work 24/7 without interruptions, regardless of their personal computer or internet connection issues.

RoboForex Analytics Center:

  • Comprehensive Market Analysis Tools: The Analytics Center is a free service provided by RoboForex that offers traders a wide range of analytical tools. These include market insights, trading signals, advanced charting capabilities, and technical analysis, all accessible through a user-friendly interface. This feature is invaluable for making informed trading decisions based on comprehensive market data.

Educational Resources:

  • Extensive Learning Materials: RoboForex is committed to trader education and provides an extensive range of educational materials, including webinars, tutorials, articles, and courses. These resources cater to both beginners and advanced traders, ensuring that all RoboForex clients have access to the information they need to succeed in trading.

Trading Competitions:

  • Regular Contests and Promotions: RoboForex regularly hosts trading competitions, offering traders the opportunity to test their strategies against others in a risk-controlled environment and win prizes. These contests are popular among clients as they add a competitive element to trading while providing an opportunity to earn extra rewards.

Roboforex.com Regulation and Security

RoboForex is well-regulated and places a high emphasis on the security and protection of client funds, adhering to international standards to ensure a safe trading environment. Here’s a detailed look at the regulatory framework and security measures in place at RoboForex:

Regulatory Compliance:

  • Financial Services Commission (FSC) of Belize: RoboForex is licensed and regulated by the FSC under license number 000138/7. This regulatory body ensures that RoboForex adheres to financial industry standards and practices, although it is considered less stringent compared to regulators like the FCA (UK) or ASIC (Australia).
  • Additional Regulation: Besides its primary regulation in Belize, RoboForex often aligns its operational practices with international financial standards, providing an extra layer of trust and security for clients globally.

Client Fund Security:

  • Segregated Accounts: RoboForex keeps client funds in segregated accounts, separate from the company’s operating funds. This practice is crucial in protecting clients’ money in the unlikely event of the broker’s financial instability or insolvency.
  • Negative Balance Protection: RoboForex offers negative balance protection, ensuring that clients cannot lose more money than they have deposited in their trading accounts. This feature is particularly important in safeguarding clients from sudden market movements that could lead to a negative account balance.

Risk Management:

  • Leverage Limits: RoboForex provides flexible leverage options up to 1:2000. However, the broker also implements risk management policies to prevent excessive risk-taking by clients, tailored to their experience and trading profiles.

Security Features:

  • Encryption and Data Protection: RoboForex uses advanced encryption technologies to secure user data and financial transactions. This protects sensitive information from unauthorized access and ensures that trading activities are conducted in a secure online environment.
  • Two-Factor Authentication (2FA): RoboForex supports 2FA, adding an extra layer of security to client accounts and preventing unauthorized access.

Insurance and Compensation:

  • Civil Liability Insurance: RoboForex has implemented a civil liability insurance program for a limit of up to €2,500,000. This insurance includes coverage against omissions, fraud, errors, negligence, and other risks that could lead to financial losses for clients​ (RoboForex)​.

Transparency and Fair Trading:

  • Market Execution: RoboForex employs a market execution trading model, which ensures no re-quotes and the best possible trading conditions for clients. This model promotes transparency and fair trading, as orders are executed at the best available market price.
  • Regulatory Audits: Regular audits by the FSC and adherence to financial reporting standards ensure that RoboForex maintains high levels of operational integrity and transparency.

Research and Education

Research:

  • Market Analysis: RoboForex provides a steady flow of market analysis articles focusing on multiple markets.
  • Technical Signals: RoboForex offers technical analysis insights and trading signals.
  • Economic Calendar: Keeps traders informed about upcoming economic events.
  • Market News: Delivers real-time news feeds and updates from top-tier sources.

Education:

  • Structured Courses: RoboForex offers structured courses covering essential trading concepts, technical and fundamental analysis, and risk management.
  • Educational Quizzes: Available to test knowledge on various trading topics.
  • Ebook: RoboForex offers an educational ebook covering various trading topics.
  • Glossary: Detailed explanations of trading terms and concepts.
  • Video Content: Provides educational videos covering basic and advanced trading concepts.

Customer Support

Support Channels:

  • 24/5 Live Chat: RoboForex offers around-the-clock customer service through live chat during the trading week, ensuring that traders can get immediate assistance with any queries or issues they might encounter.
  • Email Support: For more detailed inquiries that may require thorough explanations or sending documents, RoboForex provides dedicated email support. Responses are typically detailed and aimed at resolving issues comprehensively.
  • Phone Support: Traders can also contact RoboForex via telephone for direct communication. This option is valuable for urgent or complex issues that are better handled through direct conversation.

Multilingual Support:

  • RoboForex caters to a global clientele, offering customer support in multiple languages. This multilingual support ensures that traders from various regions can receive help in their preferred language, minimizing communication barriers and enhancing the quality of service.

Educational Support:

  • Training Sessions: RoboForex offers personalized training sessions, particularly useful for new traders who need guidance on how to navigate the trading platforms or develop effective trading strategies.
  • FAQ and Help Center: A comprehensive FAQ section and a well-organized help center are available on the RoboForex website. These resources provide answers to common questions and detailed information on technical issues, account management, and trading conditions.

Client Onboarding:

  • Account Opening Assistance: RoboForex ensures a smooth onboarding process with guidance available for new clients on how to open and set up their trading accounts. This support is crucial for a hassle-free start, especially for beginners.
  • Verification Process: The support team assists clients through the verification process, which is a critical step in ensuring compliance with regulatory requirements and securing account safety.

Technical Support:

  • Platform Assistance: RoboForex offers support for technical issues related to trading platforms, including installation problems, errors, and troubleshooting steps for software-related issues.
  • Server and Connectivity Issues: Quick assistance is provided for any server downtime or connectivity issues that might affect trading activities, ensuring that traders can operate with minimal interruptions.

Customer Feedback and Improvement:

  • Feedback Channels: RoboForex actively encourages feedback from its clients through surveys and direct communication channels. This feedback is used to continually improve service offerings and address any areas where the trading experience can be enhanced.
  • Resolution of Complaints: RoboForex has a structured process for handling client complaints, ensuring that each issue is investigated thoroughly and resolved to the client’s satisfaction.

The Bottom Line

RoboForex is distinguished in the competitive landscape of online forex and CFD brokers through its comprehensive offerings and robust features tailored to a wide array of traders. From beginners to seasoned professionals, RoboForex delivers a potent mix of tools, platforms, and educational resources that enhance the trading experience.

Key Highlights:

  • Extensive Trading Instruments: RoboForex provides a vast array of trading options, including forex, stocks, commodities, indices, and ETFs. This enables traders to diversify their portfolios and capitalize on various market opportunities.
  • Advanced Trading Platforms: The broker offers MetaTrader 4, MetaTrader 5, and the proprietary R StocksTrader, each packed with specialized tools for detailed market analysis and trading execution, meeting the needs of all types of traders.
  • Innovative Features: Particularly notable is RoboForex’s CopyFX platform, which allows less experienced traders to replicate the trades of more seasoned professionals, facilitating learning and potential profit without a steep learning curve. Additionally, the free VPS hosting enhances trading efficiency, particularly for those using automated trading systems, ensuring strategies operate non-stop without technical interruptions.
  • Competitive Trading Conditions: RoboForex’s commitment to low spreads and reasonable commissions supports cost-effective trading. High leverage options up to 1:2000, while increasing potential returns, also emphasize the need for effective risk management.

Regulation and Security:

  • Client Protection: RoboForex is regulated by the Financial Services Commission (FSC) of Belize, offering a level of regulatory oversight. It enhances client security through measures like negative balance protection and segregated accounts, although traders should note the FSC’s comparatively lighter regulatory regime.
  • Safety Measures: Additional security through Civil Liability insurance worth up to €2,500,000 covers against errors, fraud, and various other risks, further securing client interests.

Customer Support and Educational Resources:

  • RoboForex excels in supporting its clients with 24/5 multilingual customer service, accessible via live chat, phone, and email. The broker’s rich educational offerings, including webinars, video tutorials, and detailed trading guides, help traders enhance their skills and market understanding.

Considerations:

  • Regulatory Environment: Traders should weigh the implications of RoboForex’s regulatory environment under the FSC, which might offer less protection compared to more stringent bodies like the FCA or ASIC.
  • Geographical Limitations: The absence of services in major markets such as the USA and Japan could be a significant limitation for traders in those regions.
  • Risk Exposure with High Leverage: The high leverage offered necessitates careful risk management to mitigate potential significant losses.

In conclusion, RoboForex presents itself as a feature-rich platform suitable for a diverse trading audience. With state-of-the-art trading technology, innovative features like copy trading and VPS hosting, and a commitment to trader education and security, RoboForex is equipped to support its clients’ success in the global financial markets. Whether you are just starting out or are an experienced trader, RoboForex provides the tools and environment conducive to effective and efficient trading.

Others

RoboForex, founded in 2009 in Belize, offers over 12,000 tradable assets, including forex, commodities, indices, shares, and futures. Despite being regulated by the IFSC of Belize, it provides robust investor protection with compensation up to €20,000 and Civil Liability insurance up to €2,500,000. RoboForex is known for low trading fees, advanced platforms, and extensive research and educational resources.

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There is a high level of risk involved when trading leveraged products such as CFDs. 77.13% of retail investor accounts lose money when trading CFDs with this provider. You should not risk more than you can afford to lose, it is possible that you may lose the entire amount of your account balance. You should not trade or invest unless you fully understand the true extent of your exposure to the risk of loss. When trading or investing, you must always take into consideration the level of your experience. Copy-trading services imply additional risks to your investment due to nature of such products. If the risks involved seem unclear to you, please apply to an outside specialist for an independent advice. RoboForex Ltd and its affiliates do not target EU/EEA/UK clients. The marketing material on this website is not intended for UK residents. The advertisements of RoboForex Ltd are not intended for Malaysian residents. RoboForex Ltd and it affiliates don’t work on the territory of the USA, Canada, Japan, Australia, Bonaire, Brazil, Curaçao, East Timor, Indonesia, Iran, Liberia, Saipan, Russia, Sint Eustatius, Tahiti, Turkey, Guinea-Bissau, Micronesia, Northern Mariana Islands, Svalbard and Jan Mayen, South Sudan, and other restricted countries.